1. What are dedicated
servers?
2. Where is the server located?
3. How many domains/email accounts can I have?
4. What kind of technical support is offered?
5. What kind of software/hardware options
are available?
6. Is there an online demo?
7. How do I order a dedicated server?
1. What are dedicated servers?
A dedicated server offers you the opportunity to be your own site administrator
and allows you to manage your own server, resources, users, and services.
Dedicated servers are incredibly flexible to meet
your advanced hosting needs. Run Active Server Pages,
Cold Fusion, database
applications, chat servers, mail system applications,
and more. You can even configure SimpleNet a dedicated
server to stream
media.
A dedicated server is yours to use exclusively, so you have
100% of the processor and 100% of the available disk space working
for you. Additionally, the bandwidth for the server is 100% yours.
You are not sharing your bandwidth with anyone else.
To maximize network uptime, your SimpleNet Server is connected
to the Internet via three backbone providers.
These providers include:
- Sprint - OC3
- UUNET - DS3
- AT&T - OC3
In addition to providing this high level of redundancy,
our sophisticated routing techniques ensure that your
data will take
the fastest, most reliable path to the Internet. There
are no specific limitations on how many domains can
be hosted on your
server. Any limitations are related to the hardware
capacity of the machine.
2. Where is the server located?
Our Access Center is a world-class facility and was the first
of its kind in San Diego, California. Completed in March 1998,
our 2,000 square foot, 150 rack Access Center meets the high
security and protection demands of any Internet presence.
The Access Center has fire suppression and redundant systems
for connectivity, electrical power, and air conditioning.
We monitor our Access Center 24 hours per day, seven days per
week, and 365 days per year. Our staff is committed and trained
to provide you with continual, high-level network monitoring
and load management of your connection. In addition, we offer
engineering support for outage response, network performance
analysis, and network planning.
The Access Center features fault tolerant power utilizing
a redundant APC Uninterruptible Power Supply (UPS)
system with 160 KVA total capacity. The UPS will provide
power until our 450kW diesel generator starts up and
carries the electrical load. Our generator can run
indefinitely as our 250 gallon fuel tank is re-fueled
from the street. Each rack has its own dedicated circuit
that is "conditioned" by the UPS before
powering any equipment.
3. How many domains/email accounts
can I have?
Cobalt has stated that a RaQ 4 server can serve an unlimited
number of domains, and can host up to 200 web sites.
Of course, the actual number of sites will vary depending on
the amount of resources each site uses. However, you will be
able to host multiple sites on this server with no problems.
4. What kind of technical support
is offered?
The Simplenet Dedicated Servers Service is an advanced program
for customers who are looking for more flexibility with their
hosting needs and are comfortable being their own server administrator.
Technical support is offered
primarily by email although telephone support is available
from
9 a.m. to 5 p.m.
Pacific Time, Monday through Friday.
Each SimpleNet dedicated server includes 24/7 year
round monitoring at no
additional
charge. SimpleNet will also reboot servers upon request
at no charge. Should a customer's server require reinstallation
of the operating system,
SimpleNet will reformat and reinstall the
operating system for a $100.00 per incident fee.
SimpleNet provides technical support for the supplied
RAQ 4 Administration Tool only. This support covers
the use of the tool for adding and deleting domains,
host names, users, and FTP accounts. In addition the
starting and stopping of web and FTP services, as
well as the enabling and disabling of logging. There
are some advanced features not included in the web
interface that require familiarity with Linux and
typical Linux services. SimpleNet does not offer technical
support for such features.
For your convenience a copy of the RaQ 4 Manual can
be found at: ftp://docs-pdf.sun.com/816-1820/816-1820.pdf
If you are having issues with one of the following
aspects of the server, there are many Internet resources
available. SimpleNet is supplying the following links
to resources that address many of these issues. However
please keep in mind that technical support for these
issues and links is not available through SimpleNet.
- Miva, CGI, Perl, PHP3, or any other scripting or programming
languages.
- Installation, configuration, or use of scripting languages
or programming languages on the servers.
- MySQL or any other databases.
- Htaccess, SSI, FrontPage, or streaming content.
- Software installed by the customer or any software accessed
through telnet or ssh.
If you are having trouble with one of these aspects of the
server, there are many Internet resources available. Here are
some places to look:
5. What kind of software/hardware
options are available?
You can install any software you prefer, provided that the function of
the software does not violate our Policies.
Additional Memory can be installed, up to 512MB.
The following chart shows the additional monthly pricing
increase. There is no installation charge.
64MB = $15 per month
128MB = $25 per month
256MB = $50 per month
If you have any questions about these options, please contact
a support representative today.
6. Is there an online demo?
Yes, An interactive demonstration of the administration interface
is available that shows all the server administrative functions
available through the web based interface. Click
here to start the demonstration.
7. How do I order a dedicated
server?
To order a SimpleNet Server, click
here.
You'll need to follow these steps to order services:
- Use a domain name already registered to you
or select a new domain name.
- Select your server and bandwidth options.
- Enter in your credit card information.
- Confirm the order summary.
- Place the order.
Once your order is received, an account representative
will contact you to confirm your server order and
contact information. To start your order, click
here.
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